The IT Infrastructure Library (ITIL®) is the collection of best practices in IT Service Management. ITIL is relevant to anyone involved in the delivery or support of IT services. Whether you're managing day-to-day IT services, or establishing and refining existing processes, ITIL can help you apply internationally proven Best Practices for the IT services and the support you provide.
WHO should attend?
ü Anyone involved in the delivery or support of IT Service Management
ü IT Management,
ü IT Support Staff,
ü IT Consultants,
ü Business Managers,
ü Business Process Owners,
ü IT Developers,
ü Service Providers,
ü System Integrators
Target group
ITIL is relevant to anyone involved in the delivery or support of IT services. Whether you are managing day-to-day IT services or establishing and refining existing processes, ITIL can help you apply internationally proven best practice-based standards to the IT services and support you provide