SUPPORT LEVEL AGREEMENT (SLA)
To insure that your Computer Hardware continues to provide you with the level of service you require, we will provide all the necessary maintenance your hardware requires throughout the life of the system. We will be more than happy to tailor a Maintenance plan that fits in with your company’s needs.
v Service & Support Contracts
v On-Site Engineers Contracts
v Network Services Contracts
v Specialized Consulting Packages
v On Call emergency support
Full service, time and materials, 7×24 critical server support and comprehensive network, hardware and software maintenance contracts.
v Just a call to get you problems solved
v Factory authorized engineers
v Guaranteed response times
CSH specialty is to provide preventative maintenance procedures resulting minimizing failures and maximizing uptime for critical systems.
The Support Agreement covers
v Yearly Regular Maintenance Service of our Customers.
v Response within 3-business-hours from receipt of Service Request.
v Repair Services provided by our Authorized Service Dealer in 8 business hours from receipt of Service Request.
v The working hours of CSH Engineers, in-house and in customer offices.
v The cost of the delivery of the equipment to / from client premises.
v The spare parts.
Dedicated, full-time Systems Engineers and/or Helpdesk.
EQUIPMENT REPAIR AND SERVICE WARRANTY
CSH professional and comprehensive services including repair coverage on all brands comparable to those offered by larger service organizations.
SPECIALIZED CONSULTING PACKAGES
CSH recognizes that not all network issues fall into net service compartments. Often, special services are required that are flexible and adaptable.
For instance, your requirement may involve designing a policy-based network management solution that meets the management needs of an enterprise. It may also be a requirement to design an effective help desk solution to improve overall customer service to end users.
Any number of issues may dictate a service requirement that is outside the entrenched models available in the market place.
Today, CSH understands that effective service models are those that are tied to corporate business objectives, produce measurable results, and deliver proactive response to its clients willing to participate in the TCO reduction arena.
CSH Can Provide and install any requested Hardware with Rental services agreement.